Return & Refund

We want our customers to feel fully supported throughout their entire experience with VizBeds, and we are confident your order will go smoothly. Every item is exclusively made-to-order, and fully inspected by our quality control team before leaving our business premises. 

We offer 2 working days (48 hours) cooling off period, where you can amend or cancel your order, however you need to send us email to within 48 hours in order to cancel or amend your order

Once the cooling off period has been exceeded, we will not be able to cancel or amend your order, as all our order are “made to order” products, Your order can not be cancelled or amend once the order has been passed to production department after 48 hours of order.

If you wish to cancel your order after 48 hours, there will 25% cancellation charge of the total order value.

If you are not happy with your order and would like to return your product, we offer free replacement if there is any issue/defect with the product,

We are sorry we don’t have accept return due to color or just you don’t like it.

If you really want to return the product, there will be 50% charges and £100 handling charges, (for example, if your order value £700, there will be 50% charge which will be £350, and £100, the total £450 charges to collect the product.

If there is any issue with the product We offer 30 days free return with full refund, or replacement whichever you prefer

30 days free Return with full refund

We offer a free 30-days money back guarantee for our customer's peace of mind.

Please note our 30 days free return with full refund offer is only valid if there is any issue / manufacturer fault, we will not accept return on the following

  • Just you don’t like it
  • Does not fit in your bedroom
  • Can’t take inside the room, as the stairs are too tight
  • Don’t like the color (we offer free samples)
  • Don’t like the bed design
  • Changed your mind
  • Change the bed