FAQ's

We've compiled answers to the most commonly asked questions about beds and mattresses including delivery information, return policies and many more.
  • How long to deliver the product?

    Average delivery take about one week from the date order, you will receive a call and will confirm delivery date and delivery time-slot.

  • What happens if I’m not at home to accept delivery?

    We will contact you before delivery, if you agree to accept delivery, and you are not at home, we will re-arrange the delivery for you, there will be extra £30 to re-arrange the delivery, however if you contact us 24 hours before delivery, there will not be any delivery charges to re-arrange.

  • How to assemble the product?

    All our products are UK MADE, and very easy to assemble, takes 10-15 minutes to assemble the complete bed.

  • How much I have to pay for assembly of my bed?

    W provide this service on weekends only, with extra £50, please contact us on +44 1924 609595 for further detail, this service available on UK mainland only.

  • Any guarantee of the product?

    Minimum guarantee is 12 months and maximum is 5 years, please check on each product description for further detail.

  • I don’t like the product, how to return the product?

    All our products are handmade products, mean we will make your product as per your specification, if you will have any issue with the product, we will fix the issue or will send you replacement product free of charge, however if you want to return the product without any reason as you don’t like, there will be £200 charges for collection, £200 will be deducted from your payment and rest will be refunded back to your account upon collection.

    We try to process all deliveries through reputed courier companies like Bluedart, Aramex,E-come, DTDC, DHL and Fedex. In some cases, your pincode is not serviceable by these courier companies, we use Indian Speed Post for those deliveries.

  • I am not sure which colour I need, can I request sample fabrics?

    Please click on free order swathes on top right corner of website, and pick up 8 swatches, and complete the information, we will send your free sample by first class delivery.

  • How to dispose of my old bed?

    Collection of old bed service is available with extra £69, subject to post codes, please contact on +44 1924 609595.

  • What to do if I received damaged product?

    Please do not accept delivery if the product is damaged, if you found product damaged after delivery, please contact us within 24 hours by email only with photographic evidence for proof of damaged, we will arrange to send you free replacement.