Cancellation & Exchange

We offer order cancellation with refund & exchange!
  • The order can be cancelled within 48 hours of the order -  simply send us email on info@vizbeds.co.uk and we will cancel your order and refund you the full payment.  Any cancellation request after 48 hours will incur a £100 cancellation fee.
  • If there is any issue with the product, we will exchange the product without any charges, or collect the product and will refund the full payment, whichever option you prefer.
  • If there is no fault with a product but you still want to exchange due to size and/or colour, there will be a 50% charge of the product value.  We will collect the product and refund you 50% back to your account.