Delivery Information

     

    Free 2-Man Room Of Choice Delivery within 4-10 working days

    Our Hand-Made products take 4-10 working days to deliver, depending on post codes

    Summary

    • Once we have received your order, you receive a welcome call within 24 hours of order and the order processed by our team
    • Your order will be inspected by a dedicated quality control team to ensure that the product is perfect in all round
    • Once the order is ready and authorized by quality control team, you will receive a call and email about delivery confirming delivery date and delivery time-slot
    • You will receive a text message a day before delivery confirming delivery date and delivery time-slot

    Free premium Delivery to UK Mainland within 4-10 working days

    That’s what our delivery experience is all about; providing our customers with as much convenience to give you a hassle-free delivery experience. Please note, do not dispose of your current Bed/Mattress, until to receive your order

    We aim to deliver your bed within 4-10 working days from the date of order, however, some deliveries might take up to 12 working days, We use our company vehicles and local couriers to deliver your beds, all products will be handled perfectly from loading into the vehicle to your home.

    If you need any further information regarding delivery,  please contact us on 01924 609595 for further detail. Deliveries are completed from Tuesday to Sunday, from 7am to 8pm, excluding Bank Holiday, you will receive a call before delivery, the delivery date, and time-slot will be agreed with you beforehand.

    Access to Property:

    Please check measurements before order, VizBeds will not be liable if you cannot take the bed at your room, please measure your entrance, hallway, staircase and any other areas which need to go through, please ensure that you can take the bed inside the room before order, as this is not valid reason for return.

    Assembly Service:

    We offer assembly service on an additional cost, if you want to assemble your product, the price is £50 

    Damage:

    All furniture delivered by our delivery service will arrive at your destination in excellent condition. With our support team, if you find any damage, please contact within 48 hours, 

    Please do not accept delivery if the product is damaged, if you found product damaged after delivery, please contact us within 48 hours by email only info@vizbeds.co.uk with photographic evidence for proof of damaged, we will arrange to send you free replacement.

    If any problems with our delivery service can be reported and resolved with ease and efficiency.

    Recycling Service:

    Collection of old bed service is available with extra £65, (One bed + One mattress) subject to post codes, please contact on 01924 609595 for further detail

    Free Delivery and delivery charges

    Free delivery to most parts of the UK, however, there are few postal codes where the delivery charges apply.

    Additional Charge:

    There is additional £40 delivery charges to the following post codes

    BH, CA, CT, DG, FK, IP, KA, KY, NR, SY, PA, SA

     

     There is additional £95 delivery charges to the following post codes

     AB, DD, DT, EX, LD, LL, PH, PL, TA, TQ, TR

     

    No Delivery for the following Location:

     

    We are sorry, we don't deliver to the following location

     

    • No delivery to KW, IV, ZE, IM, JE, GY
    • No delivery to Channel Islands
    • No delivery to Isle of Man
    • No delivery to Scottish Highlands
    • No delivery to Northern/Southern Ireland
    • No delivery to Isle of Wight
    • No delivery to Scilly Isles
    • No delivery to Scottish Islands

    Failed Delivery:

     

    After agreeing with the delivery date and a delivery time-slot, if no one at home to accept the delivery, there will be a £30 surcharge to re-arrange the delivery, to avoid any issue, please contact us 24 hours before delivery, and we will re-arrange the delivery of your product without any charge. If you are not happy with delivery service or product, please contact us on 01924 609595, and we will take an action immediately to resolve the issue.